As many small and midsize businesses (SMBs) have discovered, remote work can offer significant advantages in terms of cost savings, access to talent, and flexibility. However, there are certain roles that traditionally seem too grounded in in-person interactions to be adapted to remote work. The truth is, with the right tools and strategies, many of these roles can be effectively managed remotely, providing a valuable solution to the talent crisis. Here are six roles you might not have realized can be filled by remote professionals. 

1. Front Office Administrator 

You might think that a front office administrator needs to be physically present to manage the daily operations and greet visitors but technology has changed that. With the help of WBN, President Brett Huizenga of Hometown Roofing, provider of residential and commercial roofing services, was able to transition the traditional in-person role of a front office administrator to a remote setting. By breaking down all the tasks normally handled by the front desk, Brett found that nearly everything could be digitized and managed remotely. 

Brett’s WBN remote professional utilizes tools like Google Suite and CRM platforms to manage data entry, scheduling, and customer communication. The only task that couldn’t be done remotely was scanning documents, so Brett handled that himself—a small compromise in exchange for the convenience and efficiency gained. By creating detailed training materials and videos, Brett was able to onboard his remote assistant quickly, with most of the responsibilities being handled within two weeks. 

Not only did this free up 20 hours a week for Brett, who had previously managed these tasks himself, but it also allowed the company to maintain high standards of customer service remotely. The remote administrator also brought additional skills to the table, like graphic design, which Brett utilized to enhance the company’s social media presence.  

2. Supply Chain Coordinator 

Usually, roles that involve managing logistics and supply chains have been seen as requiring a hands-on approach. However, WBN remote professionals like Ivis, a Supply Chain Coordinator at Get Simple Box, a company that provides portable storage solutions using shipping containers, have proven otherwise. Using project management and communication tools, Ivis oversees inventory, coordinates with suppliers, and manages logistics—all from a remote location. By setting clear expectations, promoting proactive communication, and using digital platforms for real-time updates, companies can successfully transition these roles to a remote setup. Regular check-ins and occasional in-person meetings can help maintain team cohesion and address any challenges that arise. 

3. Purchasing Analyst 

Some purchasing tasks are well-suited to remote work, such as handling quotes, issuing purchase orders, and coordinating shipping. Nayeera, a Purchasing Analyst at VMR Civil, a company specializing in civil construction and site development, manages most of her responsibilities remotely, using digital tools to keep track of communications and processes. While there are certain aspects of her role that benefit from in-person interactions—like fast-tracking payments or negotiating directly with suppliers—these can often be scheduled as needed, maintaining a hybrid approach. This model provides the flexibility of remote work while still allowing for the personal touch when necessary. 

4.  Regional Coordinator 

Many tasks that were traditionally in-person, especially in operations management, have transitioned smoothly into a remote setting. Jaffid, Regional Coordinator at City Sphere, a company that focuses on urban development, property management, or community services within cities , found that his key responsibilities like coordinating schedules, monitoring project timelines, and holding team meetings could successfully be done online. Tools such as Slack, Trello, and Zoom have played a pivotal role in this shift. The approach to this transition involved identifying core tasks that could be digitized, ensuring all team members had access to the right technology, and providing training on new digital tools. Clear communication protocols and expectations were essential in maintaining productivity and accountability remotely. 

Jaffid also witnessed how training and development sessions, once conducted in person, were adapted to virtual platforms like webinars, online courses, and virtual coaching. This shift allowed for broader training sessions without geographical limitations, demonstrating that even complex roles like operations management can thrive in a remote environment. 

5. Operations Manager  

Operations management often involves coordinating with various teams, managing inventory, and overseeing logistics. Shauna, an Operations Manager at Fable Pets, a pet product company that designs innovative, modern, and functional pet accessories, has transitioned these typically in-person tasks to a remote format. By leveraging project management software like Deposco/Outerspace and video conferencing tools, she manages suppliers, inventory, and customer service from a remote location. This shift not only reduces the need for in-person meetings but also allows for better problem-solving and coordination, thanks to the use of collaborative digital tools. 

Going Remote with WBN  

While not all roles can be fully transitioned to remote work, there are many that can be adapted more easily than you might think. With the right tools, clear communication, and regular check-ins, roles that were once thought to require an in-person presence can be successfully managed remotely. This flexibility not only allows businesses to tap into a wider talent pool but also to operate more smoothly and cost-effectively. At WorkBetterNow, we’ve seen firsthand how remote professionals can bring new life to a variety of roles, providing the skills and expertise that businesses need to thrive.  

Interested in learning more? Schedule a free consultation with one of our consultants today.