How These Executives Got 30% of Their Time Back with WBN

Key Results

30% of executives’ time freed up for more high-level activities.
Smooth transition and superior management of key customer service tasks, leading to improved client satisfaction.
Significant improvement in overall efficiency and task management.
Successfully expanded from one Certified Professional™ to multiple roles, including administrative, marketing, and customer service positions, enhancing overall business productivity.

The Solution:

MORE® Surface Care turned to WorkBetterNow (WBN) for a more effective solution. They collaborated with a WBN sales assistant who helped craft a precise job description and returned with three hand-selected candidates within a week. Catalina was onboarded in another week to assist Steve, Kelly, and their marketing leader with various executive assistant tasks.

Catalina quickly proved herself to be an invaluable asset, demonstrating exceptional organizational skills and a keen attention to detail. Her ability to manage multiple tasks efficiently allowed the key leaders to focus on high-priority activities without being bogged down by administrative duties. Over time, Catalina's role evolved to focus primarily on marketing, allowing the marketing leader to utilize her full-time. This shift significantly enhanced the marketing department's productivity and led to the hiring of a second assistant, Mariana, to handle customer service.

Mariana's bilingual skills (Spanish and English) and her ability to manage customer service tasks, such as order entry, invoicing, and phone support, made her an ideal fit for the role. She quickly adapted to the company's systems and processes, showcasing her quick learning abilities and strong work ethic. Mariana also acted as a liaison between sales, customers, and the warehouse and fulfillment teams, ensuring smooth operations and effective communication across departments. Her proactive approach and dedication to her work further solidified her importance to the team, contributing to increased customer satisfaction and operational efficiency.

The Results:

The introduction of WBN assistants significantly improved operational efficiency at MORE® Surface Care. Here are some of the key results achieved:

Time Savings

The reliability and accuracy of Catalina and Mariana freed up about 25-30% of Steve and Kelly’s time, enabling them to focus on more critical tasks. With Catalina handling various executive assistant duties and Mariana managing customer service, the executives were able to concentrate on strategic decision-making and growth initiatives.

Increased Efficiency

By transferring customer service responsibilities to Mariana, the company experienced a notable increase in overall operational efficiency. Mariana's ability to manage order entry, invoicing, and phone support seamlessly integrated with the company's processes. This not only streamlined operations but also reduced the workload on other team members, allowing them to focus on their core responsibilities and enhancing productivity across the board.

Enhanced Customer Service

Mariana's role in customer service proved invaluable. She effectively handled customer interactions and internal communications, making the department even stronger. Her bilingual skills enabled her to communicate effectively with a broader customer base, addressing inquiries and resolving issues promptly. This improved customer satisfaction and loyalty, as clients experienced more responsive and personalized service.

By entrusting key roles to WBN assistants, MORE® Surface Care has not only alleviated significant workloads but also ensured that operations run smoothly and efficiently. This partnership has allowed the company to focus on strategic growth and core business activities, confident in the support and reliability of their Certified Professionals™.