How This Construction Company Cut Estimator Workload by 25%
with WBN’s Departmental Assistants
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Key Results
- Reduced the time estimators spent on follow-up calls by 25% and managed key administrative tasks, leading to a 20% increase in subcontractors accepting bids.
- 75% increase in follow-up with prospects and introductions.
- Freed up 25 hours per week for the CEO for high-payoff activities.
- Successfully scaled operations without the need for additional full-time staff, saving costs and improving project delivery.
The Challenge:
Eastman Cooke Construction, a leader in managing complex construction projects in New York, faced a critical challenge that’s very common in today’s growing talent crisis. As the company grew, its seasoned professionals, including project managers and estimators, were increasingly burdened with administrative tasks. These tasks, though essential, were detracting from their ability to focus on high-payoff activities such as complex scheduling, financial planning, and project strategy. This inefficiency led to several problems:
- • Time-Consuming Administrative Tasks: Estimators were spending excessive time on follow-up calls with subcontractors, which detracted from their ability to focus on securing bids and managing project timelines.
- • Reduced Productivity: The administrative burden placed on key staff members resulted in missed deadlines, slower project progress, and a dip in overall productivity.
- • Leadership Bottlenecks: CEO Peter Morandi was inundated with routine tasks such as managing emails and scheduling appointments, leaving limited time to focus on strategic growth initiatives and business development.
- • Scalability Issues: As the company grew, the need for additional administrative support became apparent. However, hiring full-time staff for these roles was not a cost-effective solution, leading to potential delays and increased pressure on the existing team.
These challenges brought about the urgent need for a solution that could offload the administrative burden from Eastman Cooke’s key players, allowing them to concentrate on driving the business forward and improving operational efficiency.
The Solution:
Eastman Cooke Construction partnered with WorkBetterNow (WBN) to bring skilled Certified Professionals™ (CPs) on board their team. These RPs quickly took over the administrative workload, allowing Eastman Cooke's key staff to focus on more strategic, high-impact activities. The RPs managed key tasks such as follow-up with subcontractors and became proactive team members who executed their roles with minimal oversight. Eastman Cooke now has four WBN Certified Professionals™ on their team who operate as executive assistants, project managers, and estimating coordinators.
Working with WorkBetterNow has been an eye-opening experience in delegating tasks effectively. Rob’s expertise in providing remote assistants has not only streamlined our operations but also empowered us to focus on core business strategies. The seamless communication and professionalism exhibited by him and their team have truly elevated our productivity. I highly recommend Rob and Work Better Now for anyone seeking to optimize their workflow and unlock new levels of efficiency."
- Peter Morandi, CEO, Eastman Cooke Construction
The Results:
WorkBetterNow's assistants have been wonderful. They took on roles we didn't even know we needed but are now critical. These assistants let our estimators and project managers focus more deeply on their main tasks, relieving them of admin work. It's been nearly flawless; they're relentless in a good way. We've even heard our subcontractor's comment on it. The bottom line? We're not just hitting productivity marks; we're exceeding them.”
- Peter Morandi, CEO, Eastman Cooke Construction
The partnership with WorkBetterNow has been instrumental in enabling Eastman Cooke Construction to optimize its operations by allowing key players to focus on high-payoff activities. By delegating routine tasks to skilled Certified Professionals™, Eastman Cooke has not only increased productivity but also enhanced the overall effectiveness of its team.
Interested in leveraging Certified Professionals™ to support your critical business functions? Ensuring that high-impact activities remain your priority and schedule a free consult with us today.